My Rewards Pay

SHIPPING & DELIVERY POLICY

MyRewardsPay

Effective Date: 18/08/2026

MyRewardsPay is a digital platform owned and operated by NR12 Brands Marketing Private Limited ("Company", "we", "our", or "us").

This Shipping & Delivery Policy explains the terms applicable to the delivery of physical products purchased through the MyRewardsPay shopping services, where such products are available.

By placing an order through MyRewardsPay, you acknowledge that you have read and understood this Shipping & Delivery Policy.

1. SCOPE OF THIS POLICY

This Shipping & Delivery Policy applies only to physical products ordered through the shopping services available on MyRewardsPay.

This policy does not apply to:

Mobile recharge services;
DTH recharge services;
FASTag services;
Electricity and utility services;
Digital services;
Travel bookings;
Digital rewards;
Digital wallet activities;
Other services that do not involve physical product delivery.

For products supplied by third-party sellers or merchants, additional delivery terms may apply.

2. ORDER CONFIRMATION

After an order is successfully placed, the order details may be displayed through the Platform and/or communicated to the registered mobile number or email address.

Order information may include:

Order reference number;
Product details;
Quantity;
Delivery address;
Order status;
Estimated delivery information;
Other relevant details.

Users are responsible for ensuring that the delivery address and contact information provided during the order process are accurate and complete.

3. DELIVERY ADDRESS

Products will be delivered to the address provided by the user while placing the order.

Users should carefully verify:

Full Name;
House/Flat Number;
Building or Street Name;
Area/Locality;
City;
State;
PIN Code;
Contact Number.

MyRewardsPay may not be responsible for delays, failed delivery, or additional delivery attempts caused by an incorrect or incomplete address provided by the user.

4. DELIVERY AREAS

Delivery availability may vary depending on:

Product;
Seller or merchant;
Delivery partner;
PIN Code;
Geographic location;
Product availability;
Operational conditions.

Certain products may not be available for delivery to all locations in India.

Where delivery to a particular location is unavailable, the order may not be accepted or may be cancelled.

5. SHIPPING AND DELIVERY TIME

Orders are generally dispatched within the estimated processing period communicated at the time of purchase or order confirmation.

The estimated delivery period may vary depending on:

Product availability;
Seller processing time;
Delivery location;
Courier or logistics partner;
Weekends and public holidays;
Weather conditions;
Regional restrictions;
Other circumstances beyond reasonable control.

Any delivery date or timeframe displayed on the Platform is an estimated timeframe and not an absolute guarantee unless specifically stated otherwise.

6. DISPATCH

Once an order is prepared for dispatch, it may be handed over to an authorised courier or logistics service provider.

Where tracking information is available, it may be provided to the user through:

MyRewardsPay account;
Registered mobile number;
Registered email address;
Other appropriate communication channels.

Tracking availability may depend on the seller and logistics provider.

7. DELIVERY PARTNERS

MyRewardsPay or its authorised sellers may use third-party courier and logistics providers for product delivery.

Delivery may be carried out by:

Courier companies;
Logistics providers;
Postal services;
Other authorised delivery partners.

Delivery schedules and procedures may vary between delivery partners.

MyRewardsPay may not have direct control over the operational activities of independent delivery partners.

8. DELIVERY ATTEMPTS

The delivery partner may make one or more attempts to deliver the product.

Delivery may be unsuccessful if:

The recipient is unavailable;
The address is incorrect;
The contact number is unreachable;
The location cannot be identified;
The recipient refuses delivery;
The delivery area is temporarily inaccessible;
Other circumstances prevent successful delivery.

Additional delivery attempts may be subject to the applicable courier or seller conditions.

9. ORDER DELAYS

Although reasonable efforts are made to deliver orders within the estimated timeframe, delays may occur due to:

Courier delays;
High order volumes;
Weather conditions;
Natural disasters;
Transportation disruptions;
Public holidays;
Regional restrictions;
Incorrect address information;
Technical issues;
Seller delays;
Events beyond reasonable control.

A delivery delay does not automatically make an order eligible for cancellation or refund.

10. PRODUCT AVAILABILITY

Orders are subject to product availability.

If a product becomes unavailable after an order has been placed, the Company or relevant seller may:

Cancel the affected order;
Offer an alternative product where available;
Provide an eligible refund or reversal in accordance with the applicable policy.

The user will be informed where appropriate.

11. DELIVERY OF MULTIPLE PRODUCTS

If an order contains multiple products, the products may be delivered:

Together in one shipment; or
Separately in multiple shipments.

Separate deliveries may occur because of:

Different sellers;
Product availability;
Different warehouses;
Product size or category;
Logistics arrangements.

12. INSPECTION AT DELIVERY

Where applicable, users are encouraged to inspect the package at the time of delivery.

If the package appears:

Damaged;
Opened;
Tampered with;
Incomplete;

the user should immediately notify the delivery person, where possible, and contact MyRewardsPay support or the relevant seller.

Users should retain photographs, videos, packaging materials, labels, and other relevant evidence where a delivery-related complaint is raised.

13. DAMAGED PRODUCTS

If a product is received in a damaged condition, the user should report the issue as soon as reasonably possible.

The complaint may require:

Order reference number;
Product photographs;
Package photographs;
Unboxing photographs or video, where available;
Description of the damage;
Other supporting information.

The complaint will be reviewed according to the applicable seller, manufacturer, product, and return conditions.

14. WRONG OR MISSING PRODUCTS

If the user receives:

A wrong product;
Incorrect quantity;
Missing item;
Different product from the ordered product;

the user should contact MyRewardsPay support within the applicable complaint period.

The Company or relevant seller may request supporting photographs, videos, order information, or other details for verification.

After verification, an eligible replacement, return, or refund may be provided according to the applicable policy.

15. NON-DELIVERY

If an order has not been delivered within the estimated timeframe, the user may contact customer support.

The Company may investigate the order status with the relevant seller or delivery partner.

Depending on the outcome of the investigation, appropriate action may include:

Additional delivery attempt;
Replacement, where applicable;
Cancellation;
Eligible refund or reversal.

16. RETURN AND REPLACEMENT

Returns and replacements are subject to the applicable product and seller conditions.

A product may be eligible for return or replacement where:

The product is damaged;
The wrong product was delivered;
The product is defective;
The product is incomplete;
The seller's return policy permits the request;
Applicable law provides a relevant right.

Certain products may be non-returnable due to their nature.

Users should review the applicable product-specific return conditions before placing an order.

17. PRODUCTS THAT MAY NOT BE RETURNABLE

Depending on the product category and applicable seller policy, certain products may not be eligible for return, including products that:

Are specifically marked as non-returnable;
Have been used;
Have been damaged after delivery due to user handling;
Are missing original packaging;
Are missing accessories;
Have been altered or modified;
Are subject to hygiene or safety restrictions;
Have expired return periods.

Applicable legal rights will not be affected by this provision.

18. DELIVERY CHARGES

Where applicable, shipping or delivery charges may be displayed before the order is confirmed.

Delivery charges may vary depending on:

Product;
Quantity;
Delivery location;
Seller;
Package size or weight;
Delivery method.

Any applicable charges will be communicated through the Platform or relevant order information.

19. CHANGE OF DELIVERY ADDRESS

Users should verify the delivery address before confirming an order.

After an order has been processed or dispatched, changing the delivery address may not always be possible.

Where a change is technically and operationally possible, additional conditions or charges may apply.

20. CANCELLATION OF ORDERS

Order cancellation may be available only before the order reaches a stage where cancellation is no longer possible.

Once an order has been dispatched or delivered, cancellation may not be available.

Any eligible cancellation and refund will be handled in accordance with the Refund & Cancellation Policy and applicable seller conditions.

21. DELIVERY REFUSAL

If a customer refuses to accept a correctly delivered product without a valid reason, the order may be returned to the seller.

Any refund, if applicable, will be subject to:

Product condition;
Seller policy;
Return status;
Delivery charges;
Applicable cancellation conditions.

22. UNDELIVERABLE ORDERS

An order may be considered undeliverable where:

The delivery address is incorrect;
The location is outside the serviceable area;
The recipient cannot be contacted;
Multiple delivery attempts fail;
The recipient refuses delivery;
Delivery restrictions apply.

The order may be returned to the seller.

Any eligible refund will be processed according to the applicable policy.

23. THIRD-PARTY SELLERS

Some products available through MyRewardsPay may be supplied directly by third-party sellers or merchants.

In such cases:

The seller may be responsible for product fulfilment;
The seller may determine dispatch timelines;
The seller's return conditions may apply;
The seller may use its own logistics provider;
Product warranties may be provided by the seller or manufacturer.

MyRewardsPay may assist users in communicating with the relevant seller where appropriate.

24. PRODUCT WARRANTY

Where a product includes a manufacturer or seller warranty, warranty claims will generally be subject to the applicable manufacturer's or seller's warranty terms.

Warranty coverage may vary by product.

MyRewardsPay does not provide a separate warranty unless specifically stated for the relevant product.

25. FORCE MAJEURE

The Company will not be responsible for delivery delays or failures caused by circumstances beyond its reasonable control, including:

Natural disasters;
Floods;
Earthquakes;
Fire;
Severe weather;
Government restrictions;
Transportation disruptions;
Strikes;
Civil disturbances;
War;
Network or technical failures;
Logistics disruptions;
Other unforeseen circumstances.

26. CUSTOMER RESPONSIBILITY

Users are responsible for:

Providing accurate delivery information;
Being available to receive the order;
Checking the product upon delivery where appropriate;
Keeping order information available;
Reporting delivery problems promptly;
Following applicable return instructions;
Providing accurate supporting information for complaints.

27. HOW TO CONTACT US FOR DELIVERY ISSUES

For delivery-related concerns, users may contact:

MyRewardsPay
Operated by NR12 Brands Marketing Private Limited

Website: www.myrewardspay.com
Support Email: support@myrewardspay.com

Grievance Officer

Name: Krishna
Mobile: +91 9000363065
Email: support@myrewardspay.com

When contacting support, please provide:

Order reference number;
Registered mobile number;
Product name;
Delivery address;
Date of order;
Description of the issue;
Photographs or other supporting information, where applicable.

28. CHANGES TO THIS SHIPPING POLICY

MyRewardsPay may update this Shipping & Delivery Policy from time to time to reflect:

Changes in shopping services;
Changes in delivery partners;
Changes in seller policies;
Changes in operational procedures;
Changes in applicable laws or regulations.

The revised policy will be published on the Platform with an updated "Last Updated" date.

29. GOVERNING LAW

This Shipping & Delivery Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Nothing in this Policy is intended to restrict any mandatory rights or protections available to users under applicable law.

30. USER ACKNOWLEDGEMENT

By placing an order through MyRewardsPay shopping services, you acknowledge that:

You have read and understood this Shipping & Delivery Policy.
You have provided accurate delivery information.
Estimated delivery dates may vary due to circumstances beyond reasonable control.
Third-party seller and delivery partner conditions may apply.
Certain products may not be eligible for return or replacement.
Delivery-related complaints may require supporting information.
Cancellation and refund requests are subject to the applicable policies and service conditions.

Contact Information